Need assistance? The HICH Support Team is here to help, whether you have a question about a ride, payment, account, or lost item.

Option 1: In-App Support (Recommended)

1. Open the HICH Rider App
2. Tap your Menu
3. Select Support
4. Tap Chat with Us

Option 2: WhatsApp

📱 612-424-1777

Option 3: Email

📧 info@hichmn.com. Most inquiries receive a response within 24 to 48 business hours.

At HICH, we understand that timely support matters. Our team is committed to providing responsive, professional assistance whenever you need it.

WhatsApp

📱 612-424-1777. Fastest option. Most inquiries answered promptly during business hours.

Email

📧 info@hichmn.com. Typically answered within 24 to 48 business hours.

In-App Chat

Open the HICH app → Help & Support → start a chat with our team.

Yes. The HICH Rider App includes a dedicated Emergency Assistance button on the main screen that provides quick access to:

• 911: local emergency services
• Your Trusted Contact: a family member or friend you set in advance
• The HICH Support Team

Set Up a Trusted Contact

1. Open the HICH Rider App
2. Go to Settings
3. Select Trusted Contacts
4. Add a family member or friend

Absolutely. After every completed trip, you'll be invited to rate your driver. Your feedback helps us recognize great drivers and improve service quality.

Saving a Favorite Driver

Had a great experience? Save that driver as a Favorite Driver in the HICH app. HICH will do its best to connect you with your favorite drivers when they are available and nearby. If they're unavailable, your ride goes to other qualified drivers so you're never left waiting.

Cancellation fees help compensate drivers for their time when they've already begun traveling to pick you up.

When a Fee Applies

• Cancelled more than 5 minutes after driver accepted: a $5 cancellation fee may apply
• Rider no-show: if you do not arrive within 5 minutes of your driver's arrival, a $5 no-show fee may be charged

When No Fee Applies

• You cancel within 5 minutes of the driver accepting your request
• The driver cancels the trip

Need a Fee Reviewed?

Contact us via in-app Help, WhatsApp: 612-424-1777, or info@hichmn.com. We'll look into it and resolve it quickly.

Left something behind? Our team will make every reasonable effort to help you recover it.

How to Report

Contact HICH Support as soon as possible via WhatsApp: 612-424-1777, info@hichmn.com, or in-app Help & Support. Include the trip date, time, locations, and a description of the item.

Lost Item Return Fee

If your item is found and returned, a $15 fee may be charged to compensate the driver. This fee is only charged if the item is successfully returned.

1. Check the app. Review your driver's live location. Traffic or a wrong turn can cause short delays.
2. Contact your driver. Use the in-app messaging or call feature.
3. Cancel and rebook. If your driver is unresponsive, cancel and request another. If a cancellation fee is applied in error, HICH will remove it.
4. Report the issue. Contact us via WhatsApp: 612-424-1777 or info@hichmn.com.

Never pay a HICH driver outside the app. All payments must be processed through the HICH platform: no cash, Venmo, Zelle, or any other method.

If a driver asks you to pay outside the app: politely decline, end the trip if you feel uncomfortable, and report it to HICH Support immediately.

If you believe a charge was applied incorrectly, contact our support team and we will review and investigate promptly.

Common Reasons

• Cancellation or no-show fee applied in error
• Fare appears significantly higher than expected
• Charged for a trip you did not take
• Duplicate charge on your account

How to Request a Review

Contact us via in-app Help, WhatsApp: 612-424-1777, or info@hichmn.com. Include the trip date, amount charged, and a brief description. Any applicable refund will be processed promptly.

If you suspect someone has accessed your account without permission, act quickly to secure it.

Steps to Take Immediately

1. Change your password. Go to the HICH app, then Settings, Account, Change Password. Use a strong, unique password you haven't used elsewhere.
2. Review your trip history. Check for any rides you did not take. Report any unauthorized trips to HICH Support.
3. Check your payment methods. Verify that no unfamiliar payment methods have been added.
4. Contact HICH Support immediately. Reach us via WhatsApp: 612-424-1777 or info@hichmn.com. Our team can review account activity and help secure your account.

At HICH, the fare you see before booking is the fare you pay: no hidden charges, no monthly fees for riders, no surprises.

How Your Fare Is Calculated

Your fare is based on distance traveled, estimated trip duration, and applicable taxes and fees. The estimated fare is shown in the app before you confirm your booking.

No Surge Pricing. Ever.

HICH does not use surge pricing. Not during rush hour, snowstorms, major events, or holiday weekends. Consistent, predictable pricing every time you ride.

Where Does Your Fare Go?

Unlike traditional rideshare companies that take a cut of every trip, HICH allows drivers to keep 100% of their ride fares. HICH earns revenue through driver subscriptions, not commissions on your rides.

All payments are processed through the HICH app. No cash or direct driver payments needed.

Accepted Payment Methods

Visa, Mastercard, American Express, Discover, and most major credit and debit cards. Apple Pay and Google Wallet coming soon.

How to Add or Update

1. Open the HICH app
2. Tap your Profile icon
3. Select Payment Methods
4. Tap Add Payment Method or select an existing one to update
5. Enter your details and tap Save

Your payment method is charged automatically at the end of each ride. You'll receive a digital receipt for every completed trip.

Yes. HICH lets you schedule rides up to 30 days in advance for airport trips, appointments, events, and more.

How to Schedule

1. Open the HICH Rider App
2. Tap the green "Later" button on the right side of the home screen
3. Enter your pickup location and destination
4. Select your preferred date and time
5. Tap Next, review details, and confirm

Your scheduled ride will appear in Upcoming Rides. HICH will send a reminder before your pickup time. You can edit or cancel from Upcoming Rides at any time.

Your safety is our top priority. HICH is developing a Live Trip Sharing feature (coming soon) that will let you share your real-time location with trusted contacts during any ride.

Available Right Now

The HICH app includes an Emergency Assistance button that gives you one-tap access to 911, your trusted contact, and HICH Support.

Set Up a Trusted Contact

1. Open the HICH App
2. Go to Safety Settings
3. Select Trusted Contacts
4. Add a family member or friend

Emailed receipts are coming soon. In the meantime, you can access full receipts for every completed trip directly in the app.

How to View Your Receipts

1. Open the HICH App
2. Tap Trips
3. Select Past Trips on the right side of the screen
4. Tap any trip to view fare details, route, driver info, and full receipt

If you need documentation for expenses or reimbursements, contact us at info@hichmn.com and we'll assist you.

Yes. You can book and pay for a ride for a friend, family member, or guest directly from your HICH account.

How to Book for Someone Else

1. Open the HICH App
2. Enter your friend's pickup location (not your current location)
3. Enter their destination
4. Review the fare and tap Book Ride

The ride is charged to your payment method. The rider will receive driver details, vehicle info, and trip status updates. You can monitor the trip from your account.

HICH offers four ride types. Select your preference on the booking screen before confirming.

HICH One: Everyday Value

Our standard, most popular option. Affordable and reliable for daily commutes, errands, and airport trips. Standard sedans and similar vehicles.

Luxury: Premium Comfort

Higher-end vehicles with professional drivers. Ideal for business travel, client meetings, or special occasions.

Luxury XL: Premium Space

All the comfort of Luxury with extra passenger and luggage capacity. Great for small groups and airport transfers with bags.

Van: Large Groups

Our largest option. Best for family outings, group travel, sporting events, or when you need maximum cargo space.

Tipping is completely optional, but always appreciated. 100% of every tip goes directly to your driver. HICH takes no fee or commission on tips.

How to Tip In-App

1. After your ride ends, review the ride summary screen
2. Select a suggested amount or enter a custom tip
3. Tap Confirm. The amount is charged to your payment method on file.

You can also tip in cash at any time if you prefer. Beyond tipping, leaving a 5-star rating and adding great drivers to your Favorites list helps them get recognized on the platform.

Own more. Earn more. Be part of something better.

Requirements

• Age: At least 25 years old
• Driver's License: Valid, held for at least 1 year
• Vehicle: 4-door vehicle, model year 2011 or newer
• Insurance: Valid personal auto insurance
• Background Check: Must pass MVR and criminal check
• Smartphone: iPhone or Android compatible with the HICH Driver app

How to Apply

1. Download the HICH Driver app from the App Store or Google Play
2. Sign up with your name, email, and phone number
3. Enter your personal details and driver's license information
4. Upload your documents (license, registration, insurance, profile photo)
5. Add your vehicle details
6. Pass the background check, typically 3 to 5 business days
7. Get approved and go online

There are two easy ways to reach the HICH support team as a driver.

Option 1: In-App Chat (Fastest)

1. Open the HICH Driver app
2. Tap your profile icon
3. Select Help or Support
4. Tap Chat with us

Option 2: WhatsApp

📱 612-424-1777

At HICH, drivers come first. We're committed to supporting you every step of the way.

Your first 90 days on HICH are completely free: no subscription, no fees, no catches. Just drive and earn.

After 90 Days: Choose Your Plan

• Daily: $1.00/day
• Monthly: $20.00/month
• Annual: $200.00/year
• Hich VIP (Ultimate): $1,000/year + 2,100 equity shares (first 2,000 drivers only)

Unlike Uber and Lyft which take a percentage from every ride, HICH charges a simple flat subscription. You keep more of every fare.

Yes. HICH provides insurance coverage for drivers in accordance with all city and state requirements for Transportation Network Companies (TNCs). Coverage is active while you are online and driving on the platform.

We also recommend checking with your personal insurance provider, as many personal policies do not fully cover rideshare activity. Additional coverage may provide extra peace of mind.

Yes. Through the HICH Driver Rewards Program, you earn a free month of subscription for every new paying driver you refer.

How It Works

1. Open the HICH Driver app
2. Tap Refer a Driver in the menu
3. Share your unique referral code via text, email, or social media

Once the referred driver becomes a paying subscriber, you automatically receive one free month. There is no limit to how many drivers you can refer.

At HICH, our goal is not to have the most drivers. It's to create the best opportunity for drivers to succeed.

HICH may limit or temporarily pause new driver onboarding in specific markets when the number of active drivers significantly exceeds rider demand. Our objective is to ensure that drivers on the platform have a reasonable opportunity to stay busy and earn fair compensation.

When onboarding resumes, priority is given to referred drivers, drivers serving underserved communities, drivers with strong service records, and drivers who actively support the HICH community.

At HICH, we believe every story deserves to be heard. Unlike platforms that automatically favor one party, HICH is committed to treating both drivers and riders with fairness, respect, and due process.

When a complaint is raised, we review all available information, listen to both parties, investigate objectively, and base our decisions on evidence and facts. Every case is reviewed individually. Drivers are never automatically assumed to be at fault.

WhatsApp (612-424-1777) is the fastest way to reach us. Most inquiries receive a prompt response during business hours.

Email (info@hichmn.com) inquiries are typically answered within 24 to 48 business hours.

In-App Chat is also available via the Help & Support section of the HICH Driver app.

You are always in control of your schedule. There are no required hours or minimum trips.

Going Online

1. Open the HICH Driver app
2. Enable your location services
3. Tap Go Online on the main screen

Going Offline

Tap Go Offline at any time. If you're on a trip, you'll complete it first and then go offline automatically.

With HICH, your earnings are always transparent and easy to track.

1. Open the HICH Driver app
2. Tap the Earnings tab in the bottom menu
3. View your trip earnings, weekly totals, and full payment history

No hidden deductions, no surprises. Drive more. Keep more. Know more.

1. Arrive at the correct pickup location and make sure you're safely positioned and visible.
2. Wait at least 5 minutes after arriving.
3. Contact the rider via in-app messaging or calling to let them know you've arrived.
4. Cancel as a No-Show if the rider doesn't arrive. Eligible cancellation fees are paid to you as compensation for your time.

1. Open the HICH Driver app
2. Go to Profile, then Documents
3. Select the document to upload or update
4. Take a clear photo or upload from your device
5. Submit for review. Our team will notify you when approved.

Required Documents

• Driver's License (front and back)
• Vehicle Registration
• Proof of Insurance (TNC/rideshare coverage)
• Vehicle Inspection Report (if required)
• Profile Photo

1. Ensure everyone's safety. Move to a safe location. Call 911 if anyone is injured.
2. Contact law enforcement. Request an officer for any accident with injuries or property damage.
3. Exchange information. Collect names, license numbers, insurance details, and vehicle info from all parties.
4. Document the scene. Take clear photos of vehicles, damage, license plates, and road conditions.
5. Report to HICH. Contact us via WhatsApp: 612-424-1777 or info@hichmn.com as soon as it's safe to do so.

If you are in immediate danger, call 911 first. Contact HICH only after you are safe.

How to Report

• In-App: Trip details → Help or Report an Issue
• WhatsApp: 612-424-1777
• Email: info@hichmn.com

Include: date, time, location, description of the incident, rider's name, trip details, and any photos or evidence.

Use the in-app chat or in-app calling features on the active trip screen. All communication is routed through HICH. Your personal phone number stays private.

Common reasons to contact a rider: confirm the exact pickup spot, let them know you've arrived, or notify them of a short delay.

1. Open the HICH Driver app
2. Go to Profile → Vehicle Information
3. Update make, model, year, color, and license plate
4. Save your changes

If adding a new vehicle, also upload updated registration, proof of insurance, and a vehicle inspection report if required.

1. Open the HICH Driver app
2. Tap your profile photo or go to the Account section
3. Select Edit Profile
4. Update your information and tap Save

You can update your profile photo, display name, phone number, email address, and home address. Some changes may require verification before they take effect.

Drivers are required by law to transport riders accompanied by service animals under the Americans with Disabilities Act (ADA). This is non-negotiable.

What You May Ask

Only two questions are permitted: (1) Is the animal required because of a disability? (2) What work or task has it been trained to perform? You may not request documentation or refuse service based on the presence of a service animal.

Personal allergies or religious beliefs do not exempt drivers. Refusing a service animal may result in account deactivation.

Emotional Support Animals (ESAs) are not covered under the ADA in the same way. HICH encourages accommodation whenever it is safe and comfortable to do so.

HICH pays drivers weekly via ACH direct deposit. All eligible rides completed in a given week are deposited to your bank account every Tuesday.

How to Set Up Your Bank Account

1. Open the HICH Driver App
2. Tap Payment in the bottom menu
3. Tap the green "+" icon in the lower-left corner
4. Enter your bank account number and routing number
5. Review carefully, then tap Save

Track Your Earnings

1. Open the HICH Driver App
2. Tap the Earnings tab

View daily and weekly totals, trip-by-trip breakdowns, payment history, and upcoming payout details. Questions? Contact us at WhatsApp: 612-424-1777 or info@hichmn.com.

Unlike platforms that take a cut of every ride, HICH charges drivers a simple flat subscription, and you keep 100% of your fares. Every new driver gets a 90-day free trial with no subscription charges.

Available Plans

• HICH Explorer: $1.00 / day. Maximum flexibility, drive whenever you want.
• HICH Plus: $20.00 / month. Predictable cost for regular drivers.
• Annual: $200.00 / year. Best value for active drivers.
• ⭐ HICH Partner: $1,000 / year. First 2,000 drivers only. Includes up to 2,100 equity shares, priority support, and exclusive company access.

How Billing Works

• Plans are billed at the start of each billing period
• An active subscription is required to accept rides after your free trial
• Plans expire at the end of their term and must be renewed

As a driver-owned company, HICH believes those building the platform should share in its success. Drive more. Keep more. Own more.